Refund Policy

1. Eligibility for Refund

You may request a refund within 7 days of your purchase if you experience technical issues that our support team cannot resolve. Refund eligibility requires:

• The issue is reported within 7 days of purchase
• You have allowed our support team a reasonable opportunity to fix the issue
• The issue is verified as a service-side problem (not caused by your device or internet connection)

2. Non-Refundable Cases

Refunds will not be issued in the following situations:

• Change of mind after successful activation and usage
• Issues caused by incompatible devices or insufficient internet speed
• Account sharing or credential misuse
• Requests made after the 7-day window
• Violations of our Terms of Service

3. How to Request a Refund

To request a refund, contact our support team at support@reflexsateiptv.us with your order details and a description of the issue. We aim to process refund requests within 3-5 business days.

4. Refund Method

Approved refunds will be issued to the original payment method used during purchase. Processing times may vary depending on your payment provider (typically 5-10 business days).

5. Subscription Cancellations

Subscriptions do not auto-renew unless explicitly selected. If you choose auto-renewal, you may cancel future renewals at any time through your account panel or by contacting support.

6. Reseller and Affiliate Purchases

Refunds for purchases made through resellers or affiliates must be handled through the original seller. ReflexSat IPTV is not responsible for third-party transactions.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

8. Contact

For refund-related questions, contact us at support@reflexsateiptv.us.